MyCarerMiles Terms & Conditions
Last updated: 30 August 2026
These Terms & Conditions govern your use of MyCarerMiles and any services purchased from CareFlows365 Ltd.
1. About us
MyCarerMiles is operated by:
CareFlows365 Ltd
91 Brookfield Avenue
Swinton, Mexborough
S64 8LQ
United Kingdom
Email: claim@careflows365.co.uk
In these Terms, "we", "us" and "our" means CareFlows365 Ltd, and "you" and "your" means the person using MyCarerMiles or purchasing our services.
2. About MyCarerMiles
MyCarerMiles provides tools and services designed to help people understand, organise and recover information relating to work mileage and potential tax relief.
Our services may include:
- a free mileage tax-relief calculator;
- calculator results delivered by email;
- Historical Mileage Recovery; and
- other related services introduced from time to time.
3. Estimates are not guarantees
Any tax-relief figure displayed or provided by MyCarerMiles is an estimate only.
It is not a guarantee that:
- you are entitled to tax relief;
- HMRC will accept a claim;
- you will receive a particular amount;
- your employer has paid mileage at a particular rate;
- historical mileage records exist; or
- any information obtained through our services will be sufficient to support a claim.
Tax treatment depends on your individual circumstances and the rules applicable to the relevant tax year.
You are responsible for checking the accuracy of information before submitting any claim to HMRC.
4. Historical Mileage Recovery
Our Historical Mileage Recovery service is intended to help you identify, request, organise and understand information that may be relevant to historic work mileage.
The service may include:
- helping identify potentially relevant information;
- helping organise records;
- requesting information from relevant sources where you have authorised us to do so;
- reviewing information received;
- identifying gaps or limitations in available information; and
- explaining possible next steps.
The service does not guarantee that records will be available or that a tax claim will be possible.
5. Employer and third-party information
Where appropriate and authorised by you, we may contact an employer or another relevant organisation to request information.
We cannot guarantee that:
- an employer will respond;
- an employer still holds historic records;
- records will be complete;
- records will be accurate;
- records will be provided in the requested format; or
- a third party will cooperate with a request.
Where information cannot reasonably be obtained, we will explain what we were able to establish and any relevant limitations.
6. Our service does not guarantee a tax claim
Our service is an information and administrative support service.
We do not guarantee:
- eligibility for tax relief;
- HMRC acceptance of a claim;
- the amount of any tax relief;
- the availability of historic records; or
- a successful tax outcome.
We do not submit information to HMRC on your behalf unless a separate service expressly states that we will do so.
7. Prices and payment
Prices displayed on the website are stated in pounds sterling and include applicable taxes where required.
The current price for Historical Mileage Recovery is £29.99, unless otherwise stated at the time of purchase.
Payment is processed through our payment provider.
We do not charge a percentage of any tax relief or refund identified through the Historical Mileage Recovery service.
8. Your responsibilities
You agree to provide information that is accurate and complete to the best of your knowledge.
You should tell us if information you previously provided is incorrect.
You must not provide information that you know to be false, misleading, fraudulent or unlawfully obtained.
You remain responsible for reviewing information before relying on it for a tax claim.
9. Service standards
We will provide our services with reasonable care and skill.
We will make reasonable efforts to complete the Historical Mileage Recovery service based on the information and cooperation available to us.
Where a service cannot reasonably be completed because required information is unavailable or a third party does not respond, we will explain the position to you.
10. Cancellation and refunds
Your cancellation and refund rights are explained in our separate Refund & Cancellation Policy.
Nothing in these Terms removes or limits any consumer rights that cannot legally be excluded.
11. Intellectual property
The MyCarerMiles name, branding, website content, software, designs and other materials are owned by or licensed to CareFlows365 Ltd unless otherwise stated.
You may use the service for your personal, lawful purposes.
You must not copy, reproduce, redistribute, reverse engineer or commercially exploit our materials without permission.
12. Availability
We aim to keep MyCarerMiles available and functioning reliably, but we cannot guarantee uninterrupted availability.
Services may occasionally be unavailable because of maintenance, technical issues, third-party outages or circumstances outside our reasonable control.
13. Third-party services
MyCarerMiles may rely on third-party services including hosting, payment processing, email, Microsoft services and other technology providers.
We are not responsible for failures caused solely by a third party outside our reasonable control, although we will take reasonable steps to resolve issues affecting our service.
14. Limitation of responsibility
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms affects your statutory consumer rights.
Subject to those rights and legal requirements, we are not responsible for losses arising solely from:
- inaccurate information supplied by you;
- your failure to provide information reasonably required to provide the service;
- a third party's failure to provide records;
- HMRC's assessment of your circumstances; or
- your decision to submit or rely on information without checking its accuracy.
15. Tax advice
MyCarerMiles is not a tax authority and does not provide regulated financial advice.
Information provided through the service is intended to help you understand and organise information relating to potential mileage tax relief.
You should obtain independent professional advice where appropriate.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
17. Changes to these Terms
We may update these Terms from time to time.
Changes will apply to future use of the service and future purchases unless otherwise required by law.
18. Governing law
These Terms are governed by the law of England and Wales.
If you are a consumer, you will also benefit from any mandatory consumer protections applicable to you under the law of the part of the UK in which you live.
19. Contact
Questions about these Terms can be sent to:
CareFlows365 Ltd
91 Brookfield Avenue
Swinton, Mexborough
S64 8LQ
United Kingdom